FAQ's
Santum AI is intended for individuals seeking accessible mental wellness support, emotional guidance, and self-help tools. It may be useful for people looking for private, convenient, and supportive conversations between or alongside professional therapy sessions.
Santum AI may help with stress, anxiety, low mood, emotional overwhelm, relationship challenges, self-reflection, coping strategies, and general mental wellbeing support. It can also provide grounding exercises, wellness education, and therapeutic tools(available in Premium plan).
No. Santum AI cannot diagnose mental health disorders or provide medical advice. Any information provided is for educational and supportive purposes only.
Yes. Where appropriate, you may be guided to professional counselling and therapy services available through the broader Santum platform.
Sai is short for Santum AI. it is a mental wellness and psychotherapy support chatbot which provides private conversations to help you manage emotional challenges, and everyday mental wellbeing. Sai is powered by advanced artificial inelligence counselling system.
No. Sai is designed for everyday emotional support, it is not meant to replace professional human therapy or crisis response. If you are in immediate danger or need urgent help, contact local emergency services or a licensed Santum.net therapist.
Santum AI is designed with privacy and confidentiality in mind. Conversations are handled securely, and you are not required to share highly sensitive personal, financial, or medical information.
Mood check-ins help Sai adapt tone, pacing, and encouragement so the conversation feels more appropriate for your day.
Santum AI offers both free trial and monthly subscription-based access tiers. Features, usage limits, and pricing varies depending on the selected plan.
Standard and Premium plans are purchased on monthly subscription basis. These can be paid for by a credit card, cheque card or a debit card, and are auto-renewed at the beginning of each billing cycle.
Yes. Santum AI is available 24 hours a day, 7 days a week, allowing you to access support whenever you need it.
Yes. Monthly talk time and the number of sessions are based on the AI token allowance included in your subscription plan. Availability may vary depending on usage intensity. These limits are recommended by clinicians to help discourage overuse and unhealthy dependency. Token allowances are refreshed at the beginning of each monthly billing cycle.
Your saved conversations are tied to your account, so returning on the same account should keep recent sessions available across supported devices.
Yes. Santum AI supports fingerprint recognition login to provide additional account security and quicker access. This feature can be enabled from the Protection page within the application settings.
Biometric authentication is securely managed by your device. If fingerprint verification fails, the system automatically falls back to your device’s native security method, such as a PIN, password, or pattern lock.
No. To maintain privacy, safety, compliance, and data confidentiality standards, chat session history cannot be downloaded, exported, or shared outside the Santum AI platform. Users can refer to previous conversations through the Chat History feature available within the platform.
Yes. When you achieve your goals, you can simply delete your account. Alternatively, you can opt to 'Pause' the account, in which case you will be able to resume using the same access details.